Question 1

What do I need to open an account on liv18?

Accepted Answer

liv18To create an account, you need an active mobile number, to be at least 18 years old, and a valid password. Registration takes just 2 minutes. Your account is activated via OTP verification sent to your mobile. Your national ID or passport details may be required later for identity verification.

Question 2

Can one person open multiple accounts?

Accepted Answer

No. liv18Per the platform's policy, each person may only register one account. Creating multiple accounts using the same mobile number or national ID will result in all accounts being suspended and any balance held may be forfeited.

Question 3

Is account verification mandatory after registration?

Accepted Answer

Mobile OTP verification is mandatory — your account will not be activated without it. ID verification is optional, but completing it increases your withdrawal limit and unlocks exclusive bonuses. Verified accounts also benefit from significantly stronger security.

Question 4

Can I close or delete my account?

Accepted Answer

Yes, you can close your account by contacting our support team via live chat or email. Please make sure to withdraw any remaining balance before closing. As part of our responsible gaming commitment, we also offer a self-exclusion option. To learn more, Responsible Gaming Visit the page.

Question 5

What should I do if I forget my password?

Accepted Answer

On the login page, click "Forgot Password?" Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password. The whole process takes just 2 minutes. Login page to reset it now.

Question 6

My account is locked after too many wrong password attempts — what should I do?

Accepted Answer

After 5 incorrect password attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again, or log in using the OTP method. For faster help, contact support via live chat — they'll assist you right away.

Question 7

Can I be logged in on both mobile and computer at the same time?

Accepted Answer

Yes, on multiple devices simultaneously liv18You can log in. However, for your security, regularly check your active sessions from Account Settings. If you spot a login from an unfamiliar device, end that session immediately and change your password.

Question 8

Which payment methods can I use to deposit on liv18?

Accepted Answer

liv18Deposits can be made via Mobile Banking, Nagad, Rocket, Upay, VISA, and Mastercard. All major mobile banking methods available in Bangladesh are accepted. The minimum deposit is just BDT 100.

Question 9

How soon will my balance be updated after a deposit?

Accepted Answer

Deposits via Mobile Banking, Nagad, or Rocket are typically credited to your account within 1–5 minutes. Card payments may take up to 15 minutes. If more than 30 minutes have passed, contact support with your transaction ID.

Question 10

What are the minimum and maximum deposit limits?

Accepted Answer

The minimum deposit is BDT 100. The maximum limit depends on your chosen payment method and account verification level — typically up to BDT 50,000 per day. Fully verified accounts are eligible for higher limits.

Question 11

How long does a withdrawal take?

Accepted Answer

liv18Withdrawal requests are typically processed within 30 minutes to 2 hours. Mobile Banking and Nagad are usually the fastest options. Requests submitted after midnight may be processed the following morning.

Question 12

Are there any fees for withdrawals?

Accepted Answer

liv18 We do not charge any withdrawal fees. However, your mobile banking provider or card issuer may apply their own charges — this depends on their individual policies. The minimum withdrawal amount is BDT 500.

Question 13

My withdrawal is stuck or has been cancelled — what should I do?

Accepted Answer

If your withdrawal is stuck or cancelled, start by checking your account's transaction history. Unfulfilled bonus wagering requirements can put a hold on withdrawals. If the issue persists, contact support via live chat and provide your transaction reference number.

Question 14

What bonuses are available for new members?

Accepted Answer

liv18New registrants will receive a welcome bonus on their first deposit. Bonus amount and terms Promotions Check the page for full details. New offers are added daily, so visit the promotions page regularly to stay updated.

Question 15

What conditions do I need to meet to withdraw a bonus?

Accepted Answer

Each bonus comes with its own wagering requirement. For example, you may need to wager 10–30 times the bonus amount before you can withdraw. For the terms of each offer, please check the Promotions This is clearly stated on the page.

Question 16

How do I get the referral bonus?

Accepted Answer

Log in to your account to get your referral link or code. When a friend registers and makes their first deposit using that link, you will receive a referral bonus. The more active your friend is, the more your bonus grows.

Question 17

What types of games are available on liv18?

Accepted Answer

liv18Enjoy over 500 games including Fish Games, slots, Live Casino, Sports Betting, and Bingo. New games are added every week, all curated with Bangladeshi players in mind.

Question 18

If I lose internet connection during a game, will my bet be lost?

Accepted Answer

In most cases, your game session is saved on the server. Reconnecting will resume the game from where you left off. In some live games, a disconnection may cause the round to be cancelled — in that case, your bet will be refunded.

Question 19

Do I need a separate app to play Fish Game?

Accepted Answer

No, liv18directly from the website or mobile app Fish Game You can play without downloading a separate app. Fish Games run even smoother and faster on the mobile app.

Question 20

Will my personal information be kept safe?

Accepted Answer

Yes. liv18 Your data is protected with industry-standard SSL encryption. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read the page.

Question 21

What should I do if I think my account has been hacked?

Accepted Answer

Change your password immediately and notify our support team via live chat. Support will temporarily lock your account and begin an investigation. Make sure to save details of any suspicious transactions.

Question 22

Can I enable two-factor authentication (2FA)?

Accepted Answer

Yes, liv18You can enable mobile OTP-based two-step verification. Go to Account Settings and turn it on under the Security section. With 2FA active, no one can access your account even if they know your password.

Question 23

Where can I download the liv18 app?

Accepted Answer

liv18's official app App page to download. The app is available for both Android and iOS. Do not download from third-party sites or app stores — this poses a security risk.

Question 24

I'm having trouble installing the app — what should I do?

Accepted Answer

To install on Android, allow "Install from unknown sources" in your device settings. On iOS, you may need to trust the profile. For step-by-step instructions, App Full details with images are available on the page. If you still run into issues, please contact our support team.

Question 25

Will there be issues if I don't update the app?

Accepted Answer

Using an outdated app may cause certain features to stop working and can pose security risks. Update to the latest version as soon as one becomes available. Keep app notifications turned on so you never miss an update.

liv18 FAQ —
Your answers, right here

What would you like to know?

Registration & Account

Deposits & Withdrawals

Bonuses & Promotions

Games & How to Play

Security & Privacy

Mobile App

Quick Links

Game Categories

Support Hours

Secure Platform

Got your answers? Start playing now!

liv18 FAQ —Your answers, right here