liv18Your data is completely safe with

liv18Welcome to . When you use our website or mobile app, certain information naturally comes to us. This Privacy Policywe make it clear — what that information is, why we collect it, how we use it, and what rights you have. No hidden terms, no complicated legal language — everything stated plainly and simply.

1. What Information Do We Collect?

liv18When you open an account and use our services, we receive various types of information. This information can be grouped into three main categories:

a) What you provide directly:

• Full name, date of birth, and nationality
• Mobile Number & Email Address
• Password (stored in hashed form, never as plain text)
• National ID or passport details (for KYC verification)
• Mobile banking number (Mobile Banking, Nagad, Rocket) or card details

b) What is collected automatically:

• IP address and device type
• Browser type and operating system
• Log of time spent on each page
• Gaming History & Betting Patterns
• Cookies and Local Storage Data

c) What comes from third parties:

• Transaction confirmation details from the payment gateway
• Verification results from the KYC verification service provider
• Risk score from the fraud prevention system

2. Purpose of Data Collection

liv18 Your data is used only for specific purposes. No data is collected unnecessarily. The table below shows what data is used and why:

3. How Long Is Data Retained?

liv18 Your data is not retained beyond what is necessary. However, certain data must be kept for a specified period due to legal obligations:

• Active account data: retained until the account is closed
• Financial transaction records: 5 years (as per financial regulations)
• KYC documents: 5 years or as required by law
• Gaming Log: 2 Years
• Customer Support Communications: 1 Year
• Marketing consent records: 3 years after consent withdrawal

4. Who Is Data Shared With?

We never sell your data. However, limited data may be shared in the following circumstances:

• Payment Processors: Mobile Banking, Nagad, Rocket, Bank — to process transactions
• KYC Partner: Only the minimum data required for identity verification
• Technology Infrastructure: Cloud Server and Cybersecurity Partners
• Legal Authorities: Upon court order or request from a regulatory authority
• Responsible Gaming Organizations: To protect users at risk of addictive behaviour

5. Cookie Policy

liv18's website and app use cookies and similar technologies. A cookie is a small data file stored in your browser or device. Without them, many features will not work properly.

We use three types of cookies:

• Essential Cookies: Login sessions and security — these cannot be disabled
• Functional Cookies: Remembers language preference and interface settings
• Analytics Cookies: To understand how pages are being used (with your consent)

You can delete or block cookies at any time through your browser settings. However, some features may no longer function as expected.

6. How We Protect Your Data

To ensure data security liv18 Multiple layers of security protection are in place:

• All data transmissions are encrypted with TLS 1.3
• AES-256 encryption in database
• Two-Factor Authentication (2FA) Feature
• Regular Security Audits & Penetration Testing
• Data protection training is mandatory for all staff
• Physical and logical access controls on servers
• Real-time monitoring to detect suspicious activity

7. Your Data Rights

liv18 We believe in giving you full control over your data. You have the following rights:

• Right to Access: You can find out what data we hold about you
• Right to Rectification: You can have incorrect information corrected
• Right to Erasure: You may request deletion of your data where no legal obligation requires us to retain it
• Right to Restrict Processing: You can restrict how your data is used for specific purposes
• Right to Portability: You can request a copy of your data
• Right to Object: You can opt out of marketing communications at any time

To exercise any of these rights, please contact our support team. We will respond within 30 days.

8. Protection of Minors

liv18's services are intended for users aged 18 and above only. We do not knowingly collect information from minors. If a minor is found to have created an account, it will be immediately closed and all associated data will be permanently deleted.

9. International Data Transfers

liv18's servers may be located in multiple countries. When your data is transferred from one country to another, we ensure that adequate data protection measures are in place in the destination country. We use Standard Contractual Clauses for international data transfers.

10. Changes to the Privacy Policy

Our services may evolve over time, and this policy may be updated accordingly. For significant changes, we will:

• We will send a notice to your registered email address
• We will display a temporary banner on the platform
• We will update the revision date at the top of this page

Even after changes liv18 Continued use of the platform constitutes your acceptance of the updated policy. If you object to the new policy, you may request to close your account.

11. Contact Us

This Privacy Policy If you have any questions, wish to exercise your data rights, or have a complaint, please contact us: